Listed below are a number of UK and international journal articles and books etc. that may be useful to access for practitioners and researchers wishing to develop their interest in this field:
Acas (Advisory, Conciliation and Arbitration Service) 2006, ‘Workplace bullying and harassment: Building a culture of respect’ Acas Policy Discussion Paper, no. 4, London: ACAS.
Acas (2007), Research Summaries: Sexual Orientation and Religion or Belief Discrimination employment Tribunal Claimants, London: Advisory, Conciliation and Arbitration Service.
Abberley, P. (1987), ‘The concept of oppression and the development of a social theory of disability’, Disability and Society, 2(1), 5-19.
Adams, A. (1992), Bullying at work: how to confront and overcome it. London: Virago Press.
Agervold, M. and Mikkelsen, E.G. (2004), ‘Relationships between bullying, psychosocial work environment and individual stress reactions’, Work and Stress, 18(4): 336-51.
Agervold, M. (2007), ‘Bullying at work: A discussion of definitions and prevalence, based on an empirical study’, Scandinavian Journal of Psychology, 48, 161-72.
Agervold, M. (2009), ‘The significance of organizational factors for the incidence of bullying
Allport, G. (1954), The nature of prejudice. Reading, MA: Addison Wesley.
Anderson, L.M., and Pearson, C.M. (1999) ‘Tit for tat? The spiraling effect of incivility in the workplace’. Academy of Management Review, 24 (3), 452-471.
Appelberg, K., Romanov, K., Honkasalo, M.L. and Koskenvuo, M. (1991), ‘Interpersonal conflicts at work and psychosocial characteristics of employees’, Social Science and Medicine, 32(9), 1051-6.
Archer, D. (1999), ‘Exploring “bullying” culture in the para-military organisation’, International Journal of Manpower, 20, 94-105.
Arnold, J., Cooper, C.L. and Robertson, I.T. (1998), Work Psychology: Understanding human behaviour in the workplace (3rd Edition). Pearson Education Ltd. Harlow, Essex.
Ashforth, B.E. (1994), ‘Petty tyranny in organizations’, Human Relations, 47(7), 755-78.
Baillen, E., Neyens, I., De Witte, H. and De Cuyper, N. (2009), ‘A qualitative study on the development of workplace bullying: Towards a three way model’, Journal of Community and Applied Psychology, 19, 1-16.
Baillien, E. and De Witte, H. (2009), ‘Why is organizational change related to workplace bullying? Role conflict and job insecurity as mediators’, Economic and Industrial Democracy, 30, 348-71.
Baron, R.A. and Neuman, J.H. (1996), ‘Workplace violence and workplace aggression: Evidence on their relative frequency and potential causes’, Aggressive Behaviour, 22(3), 161-73.
Beale, D. and Hoel, H. (2011), ‘Workplace bullying and the employment relationship: Exploring questions of prevention, control and context’, Work, Employment and Society, 25(1), 5-18.
Beal, D. and Hoel, H. (2010), ’Workplace bullying, industrial relations and the challenge for management in Britain and Sweden’, European Journal of Industrial Relations, 16(2), 101-18.
Beswick, J., Gore, J. and Palferman, D. (2006), ‘Bullying at work: A review of the literature’ Health and Safety Laboratory.
Bjorkqvist, K., Osterman, K. and Hjelt-Back, M. (1994), ‘Aggression among university employees’, Aggressive Behaviour, 20, 173-84.
Blasé, J., Blasé, J. and Du, F. (2008), ‘The mistreated teacher: A national study’, Journal of Educational Administration, 46, 263-301.
Bowie, V. (2010), ‘An emerging awareness of the role organizational culture and management style can play in triggering workplace violence’ in M.R. Privitera (ed.), Workplace Violence in Mental and General Healthcare Settings, Sudbury, MA; Toronto: Jones and Bartlett.
Bowen, F. and Blackmon, K. (2003), ‘Spirals of silence: The dynamic effects of diversity on organizational voice’, Journal of Management Studies, 40 (6), 1393-1417.
Bowes-Sperry, L.and O’Leary-Kelly, A.M. (2005), ‘To act or not to act: The dilemma faced by sexual harassment observers’, Academy of Management Review, 30 (2), 288-306.
Brodsky, C.M. (1976), The harassed worker. Lexington, MA: D.C. Heath.
Budd, T. (1999), Violence at Work: Findings from the British Crime Survey, London: Home Office.
Burnes, B. and Pope, R. (2007), ‘Negative behaviours in the workplace: A study of two Primary Care trusts in the NHS’, International Journal of Public Sector Management, 20(4), 285-303.
Buss, A.H. (1961), The psychology of aggression. New York: Wiley.
Catley, B. and Jones, C. (2002), ‘deciding on violence’, Reason in Practice, 2(1), 23-32.
Caza, B.B. and Cortina, L.M. (2007), ‘From insult to injury: Explaining the impact of incivility’, Basic and Applied Social Psychology, 29(4), 335-350.
Chappell, D. and Di Martino, V. (2006), Violence at Work: Geneva, Switzerland: International Labour Office.
Cortina, L and Magley, V.J. (2009), ‘Patterns and profiles of response to incivility in the workplace’, Journal of Occupational Health Psychology, 14(30), 272-88.
Costantino, C.A.. and Merchant, C.S. (1996), Designing conflict management systems. San Francisco: Jossey-Bass
Coyne, L., Seigne, E and Randall, P. (2000), ‘Predicting workplace victim status from personality’, European Journal of Work and Organizational Psychology, 9, 335-49.
Coyne, I., Smith, L., Chong, P., Seyne, E. and Randall, P. (2003), ‘Self and peer nominations of bullying: An analysis of incident rates, individual differences and perceptions of the working environment’, European Journal of Work and Organisational Psychology, 12(3), 209-228.
Croteau, J.M. (1996), ‘Research on the work experiences of lesbian, gay and bisexual people: An integrative review of methodology and findings’, Journal of Vocational Behaviour, 48, 195-209.
D’Cruz, P. and Noronha, E. (2009), ‘Experiencing depersonalised bullying: A study of Indian call-centre agents’, Work Organisation, Labour and Globalisation, 3(1), 26-46.
De Cuyper, N., Baillien, E. and De Witte, H. (2009), ‘Job insecurity, perceived employability and targets’ and perpetrators’ experiences of workplace bullying’, Work & Stress 23(3), 206-24.
Denney, D. and O’Beirne, M. (2003), ‘Violence to probation staff: Patterns and managerial responses’, Social Policy and Administration, 37(1), 49-64.
Di Martino, V., Hoel, H. and Cooper, C.L. (2003), Preventing violence and harassment in the workplace. Luxembourg: European Foundation for the Improvement of Living and Working Conditions.
Eakin, J. (2005), ‘The discourse of abuse in return-to-work: A hidden epidemic of suffering’ in C. Petersen and C. Mayhew (eds), Occupational Health and Safety: International Influences and the New Epidemics, New York: Baywood.
Einarsen, S., Hoel, H., Zapf, D. and Cooper, C.L. (2011), ‘The concept of bullying and harassment at work: The European tradition’, in S. Einarsen, H. Hoel, D. Zapf and C.L. Cooper (eds), Bullying and harassment in the Workplace: Developments in Theory, Research and Practice, London: CRC Press.
Einarsen, Stale; Hoel, Helge; Zapf, Dieter and Cooper, Cary L. “Workplace bullying: individual pathology or organizational culture? In Workplace Violence: Issues, trends, strategies edited by Vaughan Bowie, Bonnie S. Fisher and Cary L. Cooper. Willan Publishing 2005
Einarsen, S. (1999), ‘The nature and causes of bullying’, International Journal of Manpower, 20, 16-27.
Einarsen, S. and Skogstad, A. (1996), ‘Bullying at work: Epidemiological findings in public and private organisations’, European Journal of Work and Organizational Psychology, 5, 185-201
Einarsen, S., Raknes, B.I. and Matthiesen, S.B. (1994), ‘Bullying and harassment at work and their relationship to work environment quality: An exploratory study’, European Work and Organizational Psychologist, 4, 381-401.
Einarsen, S., Aasland, M.S. and Skogstad, A. (2007), ‘Destructive leadership behaviour: A definition and conceptual model’, The Leadership Quarterly, 18, 207-16.
Einarsen, S. and Raknes, B.I. (1997), ‘Harassment in the workplace and the victimisation of men’, Violence and Victims, 12((3), 247-63.
Einarsen, S., Hoel, H. and Notelaers, G. (2009), ‘Measuring exposure to bullying and harassment at work: Validity, factor structure and psychometric properties of the Negative Acts Questionnaire-Revised’, Work & Stress 23(1), 24-44.
Elston, M., Gabe,J., Denney, D., Lee, R. and O’Beirne, M. (2003), ‘Violence against doctors: A medical(ised) problem? The case of National Health Service general practitioners’, in S. Timmermans and J. Gabe (eds), Partners in Health, Partners in Crime: Exploring the Boundaries of Criminology and Sociology of Health and Illness, Oxford: Blackwell.
Estrada, F., Nilsson, A., Kristina, J. and Wikman, S. (2010), ‘Violence at work: The emergence of a social problem’, Journal of Scandinavian Studies in Criminology and Crime Prevention, 11(1), 46-65.
Expert Advisory Group on Workplace Bullying (2005), Report of the Expert Advisory Group on Workplace Bullying, Dublin: The Stationary Office.
Fevre, R., Nichols, T., Prior, G. and Rutherford, I. (2009), Fair Treatment at Work Report: Findings from the 2008 Survey, Employment Relations Research Series No. 103, London: Department for Business, Innovation and Skills.
Fevre, R., Robinson, A., Jones, T. and Lewis, D. (2010), ‘Researching workplace bullying: The benefits of taking an integrated approach’, International Journal of Social Research Methodology, 13(1), 71-85.
Field, T. (1996). Bully In Sight – How to predict, resist, challenge and combat workplace bullying. Wantage, UK: Success Unlimited.
Flannery, R. (1996), ‘ViolenceField, Tim: “Bully In Sight – How to predict, resist, challenge and combat workplace bullying” Success Unlimited 1996 in the workplace 1970-1995: A review of the literature’, Aggression and Violent Behaviour, 1, 57-68.
Foster, D. (2007), ’Legal obligation or personal lottery? Employee experiences of disability and the negotiation of adjustments in the public sector workplace’, Work, Employment and Society, 21(1), 67-84.
Fox, S. and Stallworth, L.E. (2005), ‘Racial/ethnic bullying: exploring links between bullying and racism in the US workplace’, Journal of Vocational Behaviour, 66, 438-56.
Glaso, l., Matthiesen, S.B., Nielsen, M.B. and Einarsen, S. (2007), ‘Do targets of workplace bullying portray a general victim personality profile?, Scandinavian Journal of Psychology, 48, 313-19.
Grainger, H. and Fitzner, G. (2007), ‘The First Fair Treatment at Work Survey: Executive Summary –Updated’, Employment Relations Research Series No. 63, London: Department of Trade and Industry.
Greenberg, J. (1997), Occupational Crime, Chicago: Nelson-Hall.
Hague, L.J., Skogstad, A. and Einarsen, S. (2010), ‘The relative impact of workplace bullying as a social stressor at work’, Scandinavian Journal of Psychology, 51, 426-33.
Hauge, L.J., Skogstad, A. and Einarsen, S. (2007), ‘Relationships between stressful work environments and bullying: Results of a large representative study’, Work and Stress, 21(3), 220-42.
Harris, K.J.,Harvey, P. and Booth, S.L. (2010), ‘Who abuses their co-workers? An examination of personality and situational variables’, The Journal of Social Psychology, 150(6), 608-27
Harvey, M., Treadway, D, and Heames, J.T. (2006), ‘Bullying in global organizations: A reference point perspective’, Journal of World Business, 41(2), 190-202.
Harvey, M., Treadway, D., Heames, J.T. and Duke, A. (2009), ‘Bullying in the 21st. century global organization: An ethical perspective’, Journal of Business Ethics, 85, 27-40.
Heames, J.T., Harvey, M.G. and Treadway, D. (2006), ‘Status inconsistency;: An antecedent to bullying behaviour in groups’, International Journal of Human Resource Management, 17(2), 348-61.
Hearn, J. and Parkin, W. (2001), Gender, Sexuality and Violence in Organizations: The Unspoken Forces of Organization Violations, London: Sage.
Hershcovis, S.M. (2010), ‘Incivility, social undermining, bullying…oh my!: A call to reconcile constructs within workplace aggression research’, Journal of Organizational Behaviour, 32, 499-519.
Hodson, R. (2001), Dignity at Work, Cambridge: Cambridge University Press.
Hodson, R., Roscigno, V.J., and Lopez, S.H. (2006), ‘Chaos and the abuse of power: Workplace bullying in organizational and interactional context’, Work and Occupations, 33(4), 382-416.
Hoel, H. and Cooper, C. (2000), Destructive Conflict and Bullying at Work, Unpublished report, Manchester: Manchester School of Management, University of Manchester Institute of Science and Technology.
Hoel, H., Glaso, L., Hetland, J. Cooper, C. and Einasen, S. (2010), ‘Leadership styles as predictors of self-reported and observed workplace bullying’, British Journal of Management, 21, 453-68.
Hoel, H. Cooper, C. and Faragher, B. (2001), ‘The experience of bullying in Great Britain: The impact of organizational status’, European Journal of Work and Organizational Psychology, 10(4), 443-65.
Hoel, H. and Beale, D. (2006), ‘Workplace bullying, psychological perspectives and industrial relations: Towards a contextualized and interdisciplinary approach’, British Journal of Industrial Relations, 444(2), 239-62.
Hoel, H. and Salin, D. (2003),’Organisational antecedents of workplace bullying’, in S. Einarsen, H. Hoel, D. Zapf, and C.L. Cooper (eds), Bullying and Emotional Abuse in the Workplace: International perspectives in Research and Practice, London/New York: Taylor and Francis.
Hoel, H., Faragher, B. and Cooper, C. (2004), ‘Bullying is detrimental to health, but all bullying behaviours are not necessarily equally damaging’, British Journal of Guidance and Counselling, 32(30, 367-87.
Hubert, A.B. and Van Veldhoven, M. (2001), ‘Risk sectors for undesirable behaviour and mobbing’, European Journal of Work and Organizational Psychology, 10(4), 415-24.
Hunt, R. and Dick, S. (2008), Serves You Right: Lesbian and Gay People’s Experiences of Discrimination, London: Stonewall.
Hutchinson, J. and Eveline, J. (2010), ‘Workplace bullying policy in the Australian public sector: Why has gender been ignored?’, The Australian Journal of Public Administration, 69(1), 47-60.
Ironside, M. and Seifert, R. (2003), ‘Tackling bullying in the workplace: The collective dimension’ in S. Einarsen, A.H. Hoel, D. Zapf, and C.L. Cooper (eds), Bullying and Emotional Abuse in the Workplace: International perspectives in Research and Practice, London/New York: Taylor and Francis.
James, P., Cunningham, I. and Dibben, P. (2002), ‘Absence management and the issues of job retention and return to work’, Human Resource Management Journal, 12(2), 82-94.
James, P., Cunningham, I. and Dibben, P. (2006), ‘Job retention and return to work of ill and injured workers: Towards an understanding of the organisational dynamics’, Employee Relations, 28(3), 290-303.
Jones, T., Robinson, A., Fevre, R. and Lewis, D. (2011), ‘Workplace assaults in Britain: Understanding the influence of individual and workplace characteristics’, British Journal of Criminology, 51, 159-78.
Keashly, L., Hunter, S. and Harvey, S. (1997), ‘Abusive interaction and role state stressors: Relative impact on student residence assistant stress and work attitudes’, Work & Stress, 11, 175-85.
Lau, V.C.S., Au, W.T. and Ho, J.M.C. (2003), ‘A qualitative and quantitative review of antecedents of counterproductive behaviour in organizations’, Journal of Business and Psychology, 18(1), 73-99.
Lee, D. (2002), ‘Gendered workplace bullying in the restructured UK civil service’, Personnel Review, 31(2), 205-27.
Lewis, D. (2003), ‘Voices in the social construction of bullying at work: exploring multiple realities in further and higher education’, International Journal of Management and Decision Making, 4 (1), 65-81
Lewis, D. and Gunn, R.W. (2007), ‘Workplace bullying in the public sector: Understanding the racial dimension’, Public Administration: An International Quarterly, 83(3), 641-65.
Leymann, H. (1996), ‘The content and development of mobbing at work’, European Journal of Work and Organizational Psychology, 5(2), 251-76.
Leymann, H. and Gustafsson, A. (1996), ‘Mobbing at work and the development of post-traumatic stress disorders’, European Journal of Work and Organizational Psychology, 5(2), 251-76.
Liefooghe, A.P.D. and Mackenzie-Davey, K. (2001), ‘Accounts of workplace bullying: The role of the organization’, European Journal of Work and Organizational Psychology, 10(4), 375-92.
Lim, S., Cortina, L.M., and Magley, V.J. (2008), ‘Personal and workgroup incivility: Impact on work and health outcomes’, Journal of Applied Psychology, 93, 95-107.
Lopez, S.H., Hodson, R. and Rosicgno, V.J. (2009), ‘Power, status, and abuse at work: General and sexual harassment compared’, Sociological Quarterly, 50, 3-27.
McCarthy, P. and Mayhew, C. (2004), Safeguarding the Organisation against Violence and Bullying: An International Perspective, Basingstoke: Palgrave MacMillan.
McCarthy, P. (2003), ‘Bullying at work: A postmodern experience’ in S. Einarsen, A.H. Hoel, D. Zapf, and C.L. Cooper (eds), Bullying and Emotional Abuse in the Workplace: International perspectives in Research and Practice, London/New York: Taylor and Francis.
McCormack, D., Djurkovic, N., Casimir, G. and Yang, L. (2009), ‘Workplace bullying and intention to leave among schoolchildren in China; The mediating effect of affective commitment’, Journal of Applied Social Psychology, 39(9), 2106-27.
Mikkelsen, E.G. and Einarsen, S. (2002), ‘Basic assumptions and symptoms of post-traumatic stress among victims of bullying at work’, European Journal of Work and Organizational Psychology, 11(1), 87-111.
Milczarek, M. and European Agency for Safety and Health at Work (2010), Workplace Violence and Harassment: A European Picture, A European Risk Observatory Report, Luxembourg: Publications Office for the European Union.
Neuman, J.H. and Baron, R.A. (2003), ‘Social antecedents of bullying: A social interactionist perspective’ in S. Einarsen, A.H. Hoel, D. Zapf, and C.L. Cooper (eds), Bullying and Emotional Abuse in the Workplace: International perspectives in Research and Practice, London/New York: Taylor and Francis.
Nielsen, M.B., Notelaers, G. and Einarsen, S. (2011), ‘Measuring exposure to workplace bullying’, in S. Einarsen, H. Hoel, D. Zapf and C.L. Cooper (eds), Bullying and Harassment in the Workplace: Developments in Theory, Research and Practice, London:CRC Press.
Nielsen, M.B., Skogstad, A., Matthiesen, S.B., Glaso, L., Aaslan, M.s., Notelaers, G. and Einarsen, S. (2009), ‘Prevalence of workplace bullying in Norway: Comparisons across time and estimation methods’, European Journal of Work and Organizational Psychology, 18(1), 81-101.
Notelaers, G. and De Witte, H. (2003), ‘The relationship between work stressors, workplace bullying and well-being’, in W. Herremans (ed.), Arbeidsmarktonderzoekersdag, 2003 Vrij Universiteit Brussel (pp. 139-63), Reeks: De Arbeidsmarkt in Vlaanderen. Leuven, Steunpunt Werkgelegenheid, Arbeid en Vorming 26 mei 2003, VUB.
O’Beirne, M., Gabe, J., Denney, D., Elston, M. and Lee, R. (2003), ‘Veiling violence: The impacts of personal and professional identities on the discourse of work-related violence’, in R. Lee and E. Stanko (eds), Researching Violence: Essays Methodology and Measurement, London: Routledge.
O’Beirne, M., Denney, D and Gabe, J. (2004), ‘Fear of violence as an indicator of risk in probation work – Its impact on staff who work with known violent offenders’ British Journal of Criminology, 44(1), 113-26.
O’Connell, P.J., Calvert, E. and Watson, D. (2007), Bullying in the Workplace: Survey Reports 2007, Dublin: Economic and Social Research Institute.
O’Connell, P.J. and Williams, J. (2001), National Survey of the Experiences of Employees: Report of the Taskforce on the Prevention of Workplace Bullying, Dublin: Department of Enterprise, Trade and Employment.
Parker,R. and Aggleton, P. (2003), ‘HIV and AIDS-related stigma and discrimination: A conceptual framework and implications for action’, Social Science and Medicine, 57, 13-24.
Pearson, P.R., Andersson, L.M., and Wegner, J.W. (2001), ‘When workers flout convention: A study of workplace incivility’, Human Relations, 54(11), 1387-419.
Peyton, Pauline Rennie: “Dignity at Work – Eliminate Bullying and Create a Positive Working Environment” Routledge
Piirainen, H., Rasanen, K. and Kivimaki, M. (2003), ‘Organizational climate, perceived work-related symptoms and sickness absence: A population based survey’, Occupational and Environmental Medicine, 45(2), 175-84.
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Rayner, C. and Lewis, D. (2011), ‘Managing workplace bullying: The role of policies’ in S. Einarsen, H. Hoel, D. Zapf and C.L. Cooper (eds), Bullying and Harassment in the Workplace: Developments in Theory Research and Practice, London: CRC Press.
Rayner, C. (1997), ‘Incidence of workplace bullying’, Journal of Community and Applied Social Psychology, 7(3), 181-91.
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Rodriguez-Munoz, A., Moreno-Jimenez, B., Vergel, A.I.S. and Hernandez, E.G. (2010),’Post-traumatic symptoms among victims of workplace bullying: Expolring gender differences and shattered assumptions’, Journal of Applied Social Psychology, 40(10), 2616-35.
Roscigno, V.J., Hodson, R. and Lopez, S.H. (2009), ‘Workplace incivilities: The role of interest conflicts, social closure and organizational chaos’, Work, Employment and Society, 23(4), 727-73.
Roscigno, V.J., Lopez, S.H. and Hodson, R. (2009), ‘Supervisory bullying, status inequalities and organizational context’, Social Forces, 87(3), 1561-89.
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Salin, D and Hoel, H. (2011), ‘Organizational causes of workplace bullying’ in S. Einarsen, H. Hoel, D. Zapf and C.L. Cooper (eds), Bullying and Harassment in the Workplace: Developments in Theory Research and Practice, London: CRC Press.
Salin, D. (2003), ‘Bullying and organisational policies in competitive and rapidly changing work environments’, International Journal of Management and Decision Making, 4(1), 35-46.
Salin, D. (2008), ‘The prevention of workplace bullying as a question of human resource management: Measures adopted and underlying organizational factors’, Scandinavian Journal of Management, 24, 221-31.
Salin, D. (2001), ‘Prevalence and forms of bullying amongst business professionals: A comparison of two different strategies for measuring bullying’, European Journal of Work and Organizational Psychology, 10(4), 425-41
Serantes, N.P. and Suarez, M.A. (2006), Myths about workplace violence, harassment and bullying’, International Journal of the Sociology of Law, 34(1), 229-38
Skogstad, A., Matthiesen, S.B. and Einarsen, S. (2007), ‘Organizational changes: A precursor of bullying at work?’, International Journal of Organizational Theory and Behaviour, 10(1), 58-94.
Strandberg, M and Hallberg, L.R.-M. (2007), ‘The origin of workplace bullying: Experiences from the perspective of bully victims in the public service sector’, Journal of Nursing Management, 15, 332-41.
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Zapf, D., Escartin, J., Einarsen, S., Hoel, H. and Vartia, M. (2011), ‘empirical findings on prevalence and risk groups of bullying in the workplace’ in S. Einarsen, H. Hoel, D. Zapf and C.L. Cooper (eds), Bullying and Harassment in the Workplace: Developments in Theory Research and Practice, London: CRC Press.
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Zapf, D., and Einarsen, S. (2011), ‘Individual antecedents of bullying: Victims and perpetrators’, in S. Developments in Theory Research and Practice, London: CRC Press.
Zapf, D. and Gross, c. (2001), ‘Conflict escalation and coping with workplace bullying: A replication and extension’, European Journal of Work and Organizational Psychology, 10(4), 497-522.
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Zapf, D., Einarsen, S.,Hoel, H. and Vartia, M. (2003), ‘Empirical findings on bullying in the workplace’ in S. Einarsen, A.H. Hoel, D. Zapf, and C.L. Cooper (eds), Bullying and Emotional Abuse in the Workplace: International perspectives in Research and Practice, London: Taylor and Francis.
Zapf, D. and Einarsen, S. (2003), ‘Individual antecedents of bullying: Victims and perpetrators’ in S. Einarsen, A.H. Hoel, D. Zapf, and C.L. Cooper (eds), Bullying and Emotional Abuse in the Workplace: International perspectives in Research and Practice, London/New York: Taylor and Francis.