Listed below are a range of topics specific to union officials and activists:

The role of a workplace representative

The contexts for advising and representing

The skills required for advising and representing

Interviewing members

Advising members effectively: complainants and respondents

Methods of intervention and resolution

Key steps to introducing a policy

Key skills for negotiating a new policy

Key features of a model policy

Organizing and campaigning around Dignity at Work

An industrial relations perspective on workplace bullying